Privacy Policy
Last updated: 8 May 2026
ANUNNAKI IT SERVICE PTY LTD ("we", "us", "our", "ANUNNAKI") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, or use services we provide. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following categories of information:
- Contact information you voluntarily provide — name, email address, phone number, company, project details — when you contact us about our services.
- Technical information automatically collected when you visit our website — IP address, browser type, device type, pages visited, time spent.
- Service-related information in the course of delivering an engagement, which is governed by the relevant service agreement.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your enquiries and providing the services you have requested.
- Operating, maintaining, and improving our website and services.
- Communicating about projects, contracts, invoicing, and support.
- Complying with legal, regulatory, and tax obligations in Australia.
- Protecting our rights, property, and safety, and those of our clients and the public.
3. Sharing of Information
We do not sell your personal information. We may share information with trusted third parties only when necessary to deliver our services or comply with the law, including:
- Cloud and infrastructure providers we use to host websites and services on your behalf.
- Professional advisors (legal, accounting) under appropriate confidentiality obligations.
- Government, regulatory, or law-enforcement authorities where required by law.
4. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption in transit (HTTPS), and regular review of our security practices. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.
6. Cookies
Our website may use cookies and similar technologies to operate effectively and improve your experience. You can configure your browser to refuse cookies; some functionality may be limited as a result.
7. Your Rights
Under Australian privacy law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or out-of-date information.
- Lodge a complaint with us regarding our handling of your personal information.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
8. International Transfers
Where data is processed outside Australia (for example, by overseas cloud providers we use to deliver services), we take reasonable steps to ensure that any such recipient handles the information in a manner consistent with the Australian Privacy Principles.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated where appropriate.
10. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact us:
- Company
- ANUNNAKI IT SERVICE PTY LTD
- admin@anunnaki.it.com
- Phone
- +61 451 518 518
- Postal address
- Unit 1101, 87 Shoreline Drive, Rhodes NSW 2138, Australia